At FreshFlowFilters, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.
30-Day Return Window
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received.
- All original tags must be attached.
- The product must be returned in its original packaging.
- You must include your order number and reason for return when contacting us.
How to Initiate a Return
To start the return process, please contact us at:
📧 contact@freshflowfilters.com
Returns must be authorized before shipping. Items returned without prior approval will not be accepted.
Return Address:
Fresh Flow Filters
5350 S Jay Cir, Unit 4G
Littleton, CO 80123
United States
Return Method & Shipping Labels
- Mail-in Returns Only
You’ll receive specific return instructions once your return request is approved.
Shipping Costs:
- Defective or Wrong Items: We will cover return shipping and provide a prepaid shipping label.
- Customer Remorse (e.g., change of mind): You will be responsible for return shipping costs.
Return Fees
- Restocking Fee: No restocking fee will be charged.
- Shipping Charges: Original shipping fees are non-refundable (if any).
Exchanges
We currently do not offer direct exchanges. If you need a different item, please:
- Return the original item for a refund.
- Place a new order for the desired product.
Refund Process
Once your returned item is received and inspected:
- You will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 2 business days.
- Please allow additional time for your bank or credit card company to complete the refund.
If more than 5 business days have passed since your refund was approved and you haven’t received the funds, please contact us at contact@freshflowfilters.com.
Order Cancellations
If your order is canceled due to product unavailability or another reason, you will receive a full refund to your original payment method.
Questions?
We’re here to help.
📧 Email: contact@freshflowfilters.com
Thank you for choosing FreshFlowFilters!